Any parcels over 1250 grams will be dispatched with our Carrier at a charge of £7.75.

As our prices are based on weight not quantity this enables you to send more than 1 item to the same address at no extra cost.

Terms  

There is no minimum order requirement.

Whispurr offers excellent customer service and a large selection of items to our customers.

Making a purchase at Whispurr could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We aim to dispatch orders within 48 hours after the order is received for all items in stock. Please allow 10-14 days for items which are out of stock.

Orders will only be accepted if placed via our website, by email, or through a written order form from a party, with clear instructions of whom and where the item will be going along with the item reference, colour, size and anything else that is relevant to your item. Please note we do not accept orders that are addressed to PO boxes.

All parcels are sent 1st class recorded. In the event of a parcel being reported as lost or delayed, you will need to contact us for the recorded number you can then locate it or make a claim against the post office. We are not able to take responsibility for any lost items.

Returns Policy

All sales are final.  Goods can only be returned if they are faulty, and within 28 days of the invoice date. You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights. Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods

Whispurr shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the web site, and may terminate or suspend any part of the service without notice to you.